Important Notice: Deleting your Seva24 account is permanent. Once completed, your profile, authentication credentials, registered phone number, service address history, and preferences will be permanently wiped from our active systems.
1 Method 1: In-App Account Deletion (Instant)
If you have the Seva24 app installed on your smartphone, you can instantly delete your account at any time:
- Open the Seva24 application on your mobile device and log in.
- Go to the Profile tab on the bottom navigation bar.
- Tap on Edit (Edit Profile).
- On the top-right of the app bar, tap the Delete Person icon.
- A confirmation dialog will pop up. Type the confirmation text into the input field and confirm to permanently delete your account.
2 Method 2: Submit Web Deletion Request
If you have uninstalled the app or cannot access your mobile device, submit the form below. Our support team at DGTALIZE PARTNERS Co., Ltd. will process your deletion request within 7 business days.
3 Data Types Deleted vs. Retained
Per Google Play User Data policies, here is the transparent breakdown of how your data is treated upon deletion:
| Data Category | Action | Retention Period & Legal Basis |
|---|---|---|
| Account profile (Name, phone number, login credentials, avatars) | Deleted | Purged from active databases within 7-30 days. |
| Saved service addresses & GPS coordinates | Deleted | Permanently removed immediately upon account deletion. |
| Photos & maintenance issue descriptions uploaded | Deleted | Deleted from cloud storage buckets within 30 days. |
| Invoices, payment logs & completed service records | Retained (Anonymized) | Retained for accounting, tax, and audit compliance as required by Cambodian commercial law. Stripped of personal identity where possible. |
4 Contact Support Directly for Deletion
You may also request account and data deletion directly through our customer care team:
- Customer Care Hotline: 078 222 876 (+855 78 222 876)
- Telegram Support: @seva24
- Operating Entity: DGTALIZE PARTNERS Co., Ltd.
- Address: Phnom Penh, Cambodia